Conversation 1service design
　　QUESTIONS
　　1.Why does the student go to see the professor?
　　***.To find out all the requirements for a project
　　b.To discuss a service gap at a restaurant
　　c.To get help understanding concepts relevant to his project
　　***.To get help with designing a business plan
　　选择第三项。
　　对应“So, here’s my question. I read something about service standard that kind of confused me. What’s the difference between service design and service standard?”可知汤姆是来询问课题中“service design”和“service standard”这两个概念的。
　　2.Why does the professor mention a student in another class?
　　***.To describe an interesting topic for a project
　　b.To explain the cause of her initial confusion
　　c.To point out that she has not received e-mails from all her students yet
　　***.To indicate that she has several students doing projects about restaurants
　　选择第二项。
　　当汤姆提出想法时，老师打断了他，并且疑惑他曾经在邮件中提出的是课题是关于“amusement park”。然后老师发现是自己弄错了，那封邮件是另一个班的汤姆。老师解释了自己产生疑惑打断汤姆的原因，并道歉。
　　3.Why does the professor talk about the cafeteria on campus?
　　***.To give an example of an effective service design
　　b.To illustrate how service standards can inform service design
　　c.To help the man understand a service problem
　　***.To illustrate the concept of a service gap
　　选择第一项。
　　老师在解释“surface design”时，提出了校园自助餐厅的例子，并且在此案例中“cash registers”的位置设定是完全合乎逻辑的，是一个正面教材、成功案例。
　　4.What do the speakers imply about the bakery the student went to recently? Click on 2 answers.
　　a.The apple pie he bought there was not as good as it usually is.
　　b.The bakery's service design was inefficient.
　　c.The bakery needs additional employees to fix a service gap.
　　d.The bakery did not meet a service standard.
　　选择第二、四项。
　　显然文中完全没有提及第一项。而对于第三项，老师认为标签下没有面包的原因之一可能是员工需要更多的培训，也没提到需要另外的员工。这家面包店是汤姆举出的一个反面教材。
　　5.What does the professor say the student should do for his project?
　　***.Comp***re an on-campus service model with an off-campus one
　　b.Interview the service manager and employees at the cafeteria
　　c.Recommend service improvements at the cafeteria and the bookstore
　　d.Analyze the service design of a nearby restaurant
　　选择第四项。
　　老师最后提到“You should go to some other local establishments I’d say.”再联系汤姆在一开始对课题的回顾，可得知第四项为正确答案。前几个选项都没有提到过。
　　Lecture 1(Art History)
　　QUESTIONS
　　1. What point does the professor make about the writing of a formal analysis in art history?
　　a.Its objective is to identify common features of several works of art.
　　b.Its most important part is the explanation of an artwork's significance.
　　c.Several styles of writing a formal analysis are used by art historians.
　　d.A particular approach is required to present Information about an artwork.
　　选择第四项。
　　全文主要在讲如何完成“your first paper”,分为“next step” “the next part of your paper” “in the last section of your paper”三部分。
　　2. According to the professor, what will students need to do before writing the art history paper?
　　a.Look at examples of formal analysis in textbooks
　　b.Take notes on the artwork they will write about
　　c.Go to different museums before selecting a topic for the paper
　　***.Stu***y the historical context of the artwork they will write about
　　选择第二项。
　　“ Carefully, slowly and keep careful notes about what you see.”老师强调了学生需要认真去看去感受，并且记录下来。
　　3. Why does the professor mention an English class?
　　***.To explain the difference between visual language and written language
　　b.To explain that students need good writing skills for their assignment
　　c.To point out similarities between a poetry paper and the students' assignment
　　***.To point out that many art historians become writers
　　选择第三项。
　　“If you’ve, say written an analysis for a poem, you’ve used the same skills.” “A formal analysis paper in art history is very similar.”
　　4. What does the professor recommend as a way to understand the relationship between different parts of an artwork?
　　a.Looking for lines that connect different parts of the work
　　b.Examining the artwork from several different angles
　　c.Looking for similar colors the artist used throughout the work
　　d.Determining how the viewer's eyes move around the work
　　选择第四项。
　　本题较简单，关注教授说的：“Then describe things in the order which your eye moves around the work. This will help you understand how one part relates to another, the interaction between the different parts of the work, okay?”
　　5. Why does the professor talk about his own experience analyzing the painting of a little boy?
　　***.To point out a common misconception about formal analysis
　　b.To stress the importance of looking at an artwork thoroughly
　　c.To show why a formal analysis should not emphasize small details
　　***.To provide an example of an artwork that is easy to analyze
　　选择第二项。
　　老师讲述了他当年分析关于小男孩的一副画作时，小男孩的悲伤眼神让老师理解了这幅画作真正的主题，也颠覆了之前的认识。以此来强调要从细节处深刻地分析，不能流于表面，否则无法体会艺术作品真正想表达的东西。